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VelocityTrack · SUPPORT
Help & Support.
Find answers to common questions, troubleshooting tips, and ways to get in touch.
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01 · FAQ
Frequently asked questions.
01How does VelocityTrack measure speed?
VelocityTrack uses your device's GPS (Global Positioning System) to calculate your speed in real-time. The app determines your position multiple times per second and calculates the distance traveled to derive your current speed.
02Why is my speed reading different from my car's speedometer?
GPS speed and vehicle speedometers use different methods. Car speedometers often read slightly higher for safety margins. GPS speed is typically more accurate, but can be affected by signal quality. For legal purposes, always refer to your vehicle's speedometer.
03How accurate is the GPS speed?
Under ideal conditions (clear sky, good satellite visibility), GPS speed accuracy is typically within 0.1-0.5 km/h. Accuracy decreases in tunnels, dense urban areas, or areas with poor satellite coverage.
04Does the app work offline?
Yes! VelocityTrack works completely offline. GPS signals come directly from satellites, not the internet. However, the initial GPS lock may take longer without an internet connection for assisted GPS.
05How do I use HUD mode?
Tap the HUD button to activate Heads-Up Display mode. The display will mirror so you can place your phone on your dashboard and see the speed reflected on your windshield. Works best at night or in low-light conditions.
06Why does my GPS take a long time to get a signal?
Initial GPS lock can take 30 seconds to a few minutes, especially if you haven't used GPS recently or are in a new location. Moving outdoors with a clear view of the sky helps. Once locked, subsequent uses are much faster.
07How do I change speed units?
Go to Settings in the app and select your preferred unit: km/h (kilometers per hour), mph (miles per hour), knots (nautical), or m/s (meters per second).
08What's included in VelocityTrack Pro?
VelocityTrack Pro removes all advertisements and unlocks premium features including advanced trip statistics, data export, additional themes, and priority support.
09How do I restore my Pro purchase on a new device?
Open VelocityTrack, go to Settings, and tap 'Restore Purchases'. Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
10Does VelocityTrack drain my battery?
GPS usage does consume battery. To minimize drain: lower screen brightness, use dark mode if available, and close the app when not in use. The app is optimized for efficiency, but continuous GPS use will affect battery life.
02 · TROUBLESHOOTING
Common fixes.
No GPS Signal
- 1Ensure Location Services are enabled in device settings
- 2Grant VelocityTrack permission to access your location
- 3Move outdoors or to an area with clear sky visibility
- 4Wait 30-60 seconds for GPS to acquire satellites
- 5Restart the app if signal is still not acquired
Inaccurate Speed Readings
- 1Check GPS signal strength indicator in the app
- 2Move away from tall buildings, tunnels, or dense foliage
- 3Ensure your phone case isn't blocking GPS antenna
- 4Restart your device to refresh GPS hardware
- 5Check if other GPS apps work correctly
App Crashes or Freezes
- 1Force close the app and reopen it
- 2Ensure you have the latest app version installed
- 3Restart your device
- 4Check available storage space on your device
- 5Reinstall the app if issues persist
Subscription Issues
- 1Verify you're signed in with the correct App Store/Google account
- 2Go to Settings > Restore Purchases
- 3Check your subscription status in device settings
- 4Contact Apple/Google support for billing issues
- 5Email me if the issue persists after trying above steps
03 · GET IN TOUCH
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